Refund policy

You may request a return within 14 days of the delivery date.

Products must be unused, undamaged, and in their original packaging, including all accessories, tags and labels.

Before sending anything back, please contact us at support@lifinityy.com to receive return instructions and authorization.

Returns without prior contact may be delayed or refused.

Once we receive and inspect your returned product, we will notify you by email whether your refund has been approved or rejected.

If approved, we will issue a refund to your original payment method via our payment processor.

The timing of when the refund appears on your statement depends on your bank or card issuer.

Please note that any payment processing fees charged to us by Stripe may be non‑refundable and will not be reimbursed to you separately.

If you received a defective, damaged or incorrect product, please contact us within 7 days of delivery at support@lifinityy.com with your order number and clear photos.

After review, we will either send a replacement at no extra cost or offer a refund, depending on product availability and your preference.

Return shipping costs are the responsibility of the customer unless the return is due to our error (for example, wrong item sent or defective item).

If the return is accepted due to our error, we will cover or reimburse reasonable return shipping costs as instructed by our support team.

Original shipping costs (if any) are generally non‑refundable, unless required by applicable law.

For hygiene or safety reasons, certain items may be non‑returnable once opened or used (if applicable to your product range).

Any such limitations will be clearly indicated on the product page.